Privacy Policy

BonYatra ("we," "us," or "our") provides travel guidance services to help you explore destinations worldwide. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile apps, or services. By using BonYatra, you agree to the practices described in this policy.

We may update this policy periodically to reflect changes in our practices or legal requirements. The last update was on May 22, 2025. We will notify you of significant changes via email or a notice on our website. Please review this policy regularly.

For questions about this policy, contact us at eahiyaazad@gmail.com.

We collect the following types of information:

• Personal Information: Name, email address, phone number, and payment details provided when you create an account or book services.
• Travel Preferences: Interests, destination preferences, and itinerary details you share to personalize your experience.
• Usage Data: Information about how you interact with our website or app, such as pages visited, searches, and clicks.
• Device Information: IP address, browser type, device type, and operating system.
• Cookies: Small data files stored on your device to enhance functionality and analyze usage (see Cookies section).

You may choose not to provide certain information, but this may limit access to some features.

We use your data to:

• Provide and personalize travel guidance, including itinerary creation and recommendations.
• Process bookings and communicate with you about your travel plans.
• Improve our services through analytics and user feedback.
• Send promotional offers and updates (with your consent).
• Ensure the security of our platform and prevent fraud.

We do not sell your personal information to third parties.

We may share your data with:

• Service Providers: Trusted partners who assist with booking, payment processing, or analytics (e.g., payment gateways, cloud services).
• Travel Partners: Local guides or tour operators to fulfill your itinerary.
• Legal Authorities: When required by law or to protect our rights and safety.

All third parties are bound by confidentiality agreements to protect your data.

We implement industry-standard security measures, including encryption and secure servers, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

We encourage you to use strong passwords and keep your account details confidential.

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. For example, account data is kept while your account is active and for a reasonable period thereafter to meet tax or regulatory requirements.

When data is no longer needed, we securely delete or anonymize it. You may request deletion of your data (see Your Rights section).

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications.
• Restrict or object to certain data processing activities.
• Request a copy of your data in a portable format (data portability).
• Lodge a complaint with a data protection authority in your jurisdiction.

To exercise these rights, contact us at privacy@bonyatra.com. We will respond within 30 days, or sooner if required by law.

We use cookies to enhance your experience, analyze usage, and deliver personalized content. Cookies may include:

• Essential Cookies: Necessary for website functionality.
• Analytics Cookies: Track usage to improve our services.
• Marketing Cookies: Deliver relevant ads (with consent).

You can manage cookie preferences through your browser settings or our cookie consent tool.

Our services are not directed to children under 13 (or 16 in some jurisdictions, such as the EU). We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with data, contact us at privacy@bonyatra.com.

As a global travel platform, we may transfer your data to countries outside your jurisdiction, including to service providers or partners. We ensure these transfers comply with applicable laws, such as GDPR for EU residents, using standard contractual clauses or other safeguards.

For details on our transfer practices, contact us at privacy@bonyatra.com.

Our website or apps may link to third-party sites or services not operated by BonYatra. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing personal information.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: eahiyaazad@gmail.com
Address: BonYatra Travel, SKCT, Coimbatore, Kovaipudur

We aim to respond to all inquiries within 5 business days.