Terms of Service

Welcome to BonYatra ("we," "us," or "our"), a service dedicated to guiding travelers to explore global destinations. These Terms of Service ("Terms") govern your use of our website, mobile apps, and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

We may update these Terms periodically to reflect changes in our practices or legal requirements. The last update was on May 22, 2025. We will notify you of significant changes via email or a notice on our website. Continued use of the Services constitutes acceptance of the updated Terms.

By creating an account, booking services, or otherwise using BonYatra, you confirm that you are at least 13 years old (or have parental consent if under 13) and agree to these Terms. If you do not agree, you may not use our Services.

If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

BonYatra provides personalized travel guidance, including curated itineraries, expert recommendations, and planning tools. We connect you with local guides and travel partners to enhance your experience. Services are subject to availability and may change without notice.

We strive to ensure accuracy but do not guarantee the availability or suitability of any service for your specific needs.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. This may include changes to features, pricing, or availability of travel partners.

BonYatra is not liable for any losses or inconvenience caused by such modifications. You are responsible for checking for updates to the Services or Terms.

As a user, you agree to:

• Provide accurate and complete information when creating an account or booking services.
• Use the Services for lawful purposes only and comply with all applicable laws.
• Not engage in prohibited activities, including but not limited to:
  • Attempting to access unauthorized areas of the Services.
  • Distributing malware or disrupting platform functionality.
  • Engaging in fraudulent activities or misrepresenting your identity.
  • Harassing or harming other users, partners, or third parties.
• Keep your account credentials secure and notify us of any unauthorized access at eahiyaazad@gmail.com.
• Respect the rights of other users, partners, and third parties.

Failure to comply may result in account suspension, termination, or legal action.

When booking services through BonYatra, you agree to pay all applicable fees as displayed at the time of booking. Payments are processed securely through trusted third-party payment gateways.

Refunds are subject to our refund policy, which may vary by service. Cancellations made within 48 hours of booking may be eligible for a full refund, unless otherwise specified. No refunds are provided for services already rendered or non-cancelable bookings.

For refund requests or payment disputes, contact us at eahiyaazad@gmail.com.

BonYatra partners with third-party providers, such as local guides, tour operators, or payment processors, to deliver our Services. These providers operate under their own terms and policies, which you agree to abide by when using their services through our platform.

BonYatra is not responsible for the actions, omissions, or performance of third-party providers. For details on data sharing with third parties, see our Privacy Policy.

All content on BonYatra’s Services, including text, images, logos, and software, is owned by BonYatra or its licensors and protected by intellectual property laws. You may not copy, modify, distribute, or reproduce any content without our prior written consent, except for personal, non-commercial use as permitted by law.

User-generated content (e.g., reviews, itinerary notes) remains your property, but you grant BonYatra a non-exclusive, worldwide, royalty-free license to use, display, and distribute it in connection with the Services.

If you believe any content infringes your intellectual property rights, contact us at eahiyaazad@gmail.com.

We may suspend or terminate your access to the Services at our discretion, with or without notice, if you violate these Terms or engage in conduct that harms BonYatra, its users, or partners.

You may terminate your account at any time by contacting us at eahiyaazad@gmail.com or using account settings. Upon termination, your obligations under these Terms (e.g., intellectual property, liability) will survive.

BonYatra provides the Services on an "as-is" basis. We do not guarantee the accuracy, availability, or suitability of the Services for your purposes. To the fullest extent permitted by law, BonYatra and its affiliates will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services, including but not limited to loss of profits, data, or travel opportunities.

Our liability for any claim will not exceed the amount you paid for the Services in the preceding 12 months.

You agree to indemnify and hold BonYatra, its affiliates, and partners harmless from any claims, losses, or damages, including legal fees, arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

If a dispute arises, we encourage you to contact us at eahiyaazad@gmail.com to seek an informal resolution. If unresolved, disputes will be resolved through binding arbitration in India, conducted under the rules of the Indian Arbitration and Conciliation Act, 1996.

You waive the right to participate in class action lawsuits or class-wide arbitration. Any legal proceedings must be filed in the courts of Coimbatore, India.

These Terms are governed by the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of Coimbatore, India.

If you have questions about these Terms or our Services, please contact us:

Email: eahiyaazad@gmail.com
Address: BonYatra Travel, SKCT, Coimbatore, Kovaipudur

We aim to respond to all inquiries within 5 business days.